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When will my order be sent?
What if I want to return my item(s)?
How can I pay for my item(s)?
Do you ship internationally?
Where else can I purchase Privé jewellery?
What materials are used in your jewellery?
Will my purchase look exactly as on your website?
I would like to stock Privé jewellery in my boutique. Who can I talk about becoming a stockist?
When will my order be sent?
We aim to dispatch all orders from our warehouse within 1 business day. Please check our freight rates for delivery options and costs.
If there is a delay you will be contacted immediately.
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What if I want to return my item(s)?
We will refund the purchase price of an item if you find it to be unsuitable once it arrives. You must notify us within 7 days of receipt of your delivery that you wish to return your item(s) for refund. All items returned must be in original, brand new condition, with all tags attached and original packaging (due to hygiene considerations earrings can not be returned). The cost of returning the item is the responsibility of the buyer.
We accept no responsibility for loss or damage in transit of items being returned to us.
The address to be used for returns is:
Privé Bridal Jewellery, ETR International, P.O. Box 4144, Shortland Street, Auckland.
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How can I pay for my item(s)?
We accept Mastercard and Visa payments through our secure WorldPay processing system. We also accept Paypal.
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Do you ship internationally?
Yes. We ship worldwide via International Air Mail and by courier at cost.
If your order is over a certain size you may qualify for free shipping!
This site is optimised for our Australian customers.
So if you are not from Australia please use the site dedicated to your country below, or use our USA site for worldwide shipping.
Current shipping rates can be found on each site.
Privé Bridal NZ
Privé Bridal UK
Privé Bridal USA & Worldwide
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Where else can I purchase Privé jewellery?
You can purchase Privé jewellery on this website or from any of our stockists Click here to view a list of current stockists.
If you have an urgent request, please feel free to contact us
and we will do our best to accommodate your needs.
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What materials are used in your jewellery?
We use only cubic zirconia gems for all of our bridal jewellery. This is because cubic zirconia gives a better colour, clarity and sparkle than any other diamond simulant. All of our jewellery is crafted from brass and rhodium plated to illuminate the gems and prevent tarnishing. Our Swarovski jewellery uses genuine Swarovski Elements crystals and Swarovski Pearls, together with freshwater and faux pearls.
We use a mixture of freshwater pearls and south sea shell pearls (synthetic pearls coated in the same nacre material as found in natural pearls) depending on the shape of pearl required. Please Click here for more details.
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Will my purchase look exactly as on your website?
We endeavour to display each item as accurately as possible on our website. However, we cannot guarantee that the true colour of gem stones and other materials will be represented exactly as the colours that you see will depend on your monitor's display settings and other factors beyond our control. All sizes and measurements given are as accurate as possible.
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I would like to stock Privé jewellery in my boutique. Who can I talk about becoming a stockist?
We are always looking for great stockists. Click here to find out more details, including who to contact. We look forward to discussing opportunities with you.
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Is shopping on this website safe?
Yes! We use 128 Bit SSL encryption through WorldPay to ensure your payment details are kept safe and secure.
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